This Privacy Policy describes how Sentré Technologies Inc. ("SENTRÉ," "we," "our," or "us") collects, uses, discloses, and protects information when you access or use the SENTRÉ platform, including our mobile application, website, and related services (collectively, the "Platform").
By using the Platform, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect only information necessary to operate the Platform, provide services, and maintain trust and compliance.
1.1Information You Provide
- Name
- Email address
- Phone number
- Account credentials
- Profile photo
- Payment information (processed by our payment provider)
- Service requests and preferences
- Messages, ratings, and other content you submit to other users or to SENTRÉ
- Communications with SENTRÉ support
1.2Location Information
To provide on-demand services, SENTRÉ may collect:
- Approximate location (city-level)
- Precise location during active service requests (with permission)
Location data is used only to match availability and deliver services.
1.3Usage & Device Information
- Device type and operating system
- App interactions and feature usage
- Log data (IP address, timestamps)
This data helps improve reliability, security, and performance.
1.4Identity Verification & Professional Vetting
To keep the community safe, Professionals (and, where required, Clients) complete identity verification. This is performed by our third-party verification provider (Stripe Identity) and may include:
- A government-issued photo ID
- A live selfie used to confirm the ID matches the person (facial-image data)
- For Professionals: information used for background checks and tax/payout reporting, which may include a Social Security Number
Identity and background-check data is collected and processed by our verification and payment providers to confirm identity, run vetting, and meet legal obligations. SENTRÉ does not use this information for advertising and does not sell it.
How We Use Information
We use information to:
- Provide and operate the Platform
- Match clients with available professionals
- Process payments and transactions
- Communicate service updates and notifications
- Maintain safety, trust, and compliance
- Improve platform functionality and experience
We do not use personal data for intrusive advertising or unrelated purposes.
Confidentiality & Discretion
Discretion is central to the SENTRÉ platform.
- Client identities and service details are shared strictly on a need-to-know basis
- SENTRÉ professionals are bound by confidentiality obligations
- We limit internal access to sensitive information
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal, regulatory, and accounting requirements
- Resolve disputes and enforce agreements
When no longer required, information is securely deleted or anonymized.
Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no system can be guaranteed to be completely secure. Users acknowledge and accept this risk.
Your Privacy Rights (California)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Opt out of certain data uses
To exercise these rights, contact us using the information below.
SENTRÉ will not discriminate against users for exercising privacy rights.
Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
Third-Party Services
The Platform may integrate with third-party services (e.g., payment processors). Their privacy practices are governed by their own policies.
SENTRÉ is not responsible for third-party privacy practices.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on the Platform with an updated "Last Updated" date.
Continued use of the Platform constitutes acceptance of the revised Privacy Policy.
SENTRÉ Health Information
If you use SENTRÉ Health, you may provide limited health-related information necessary to facilitate non-emergency, presence-based support.
Important clarifications:
- SENTRÉ is not a healthcare provider
- SENTRÉ does not maintain medical records
- Information shared is limited to facilitating services
- Data is not used for diagnosis or treatment
11.1Health Data & HIPAA Notice
SENTRÉ is not a HIPAA Covered Entity and does not act as a healthcare provider.
Information shared through SENTRÉ Health:
- Is not treated as protected health information (PHI)
- Is handled under this Privacy Policy
- Is shared only to facilitate services
- Is not sold or used for advertising based on health data
Account Deletion & Your Choices
You can delete your account and associated personal data at any time, directly from within the app (Settings → Profile → Delete Account) or by emailing support@flynotez.com.
When you delete your account:
- Your profile and personal data are removed from active systems
- We retain only information required for legal, tax, safety, or dispute-resolution purposes
- You may also email us to request access to, correction of, or deletion of your data
Contact Us
For questions, requests, or concerns regarding this Privacy Policy, or to exercise your privacy rights, contact us:
Sentré Technologies Inc.
Email: support@flynotez.com